Contact information

CONTACT INFORMATION

Last updated: 28 July 2026

We are here to help with questions about our products, orders, deliveries, returns and refunds.

Customer Support

For customer service enquiries, please contact us by email:

Email: support@kessywounder.store
Website: kessywounder.store

When contacting us about an existing order, please include:

  • Your full name;

  • Your order number;

  • The email address used to place the order; and

  • A clear description of your enquiry.

Providing this information will help us review and resolve your enquiry efficiently.

Order Enquiries

For questions concerning:

  • Order confirmation;

  • Order changes or cancellations;

  • Payment;

  • Dispatch;

  • Delivery tracking;

  • Missing parcels;

  • Incorrect items; or

  • Damaged products,

please email support@kessywounder.store.

Orders that have already entered processing or been dispatched may not be eligible for amendment or cancellation. Your applicable cancellation and return rights remain unaffected.

Returns and Refunds

Before returning an item, please contact:

support@kessywounder.store

We will provide the appropriate return instructions and, where applicable, the authorised return address.

Please do not return products to an address shown on the original parcel or shipping label unless we have confirmed in writing that it is our authorised return facility.

For full details, please review our Return and Refund Policy.

Delivery Enquiries

For delivery-related questions, please provide:

  • Your order number;

  • Your full delivery address;

  • Your tracking number, where available; and

  • Details of the delivery issue.

Please review the available tracking information before contacting us, as tracking updates may occasionally require additional time to appear.

For estimated delivery times and further information, please review our Shipping Policy.

Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, incorrect or materially different from its description, contact us promptly at:

support@kessywounder.store

Please include your order number, a description of the issue and photographs or video where reasonably possible.

Providing photographs may help us assess the issue more quickly, but a failure to provide them does not automatically affect your statutory rights.

Complaints

We aim to handle complaints fairly and professionally.

To make a complaint, email:

support@kessywounder.store

Please include:

  • Your full name;

  • Your order number, where applicable;

  • A detailed description of the complaint;

  • Any relevant supporting information; and

  • The resolution you are seeking.

We will review your complaint and respond as soon as reasonably possible.

Business Information

Trading name: Kessy Wounder
Website: kessywounder.store
Email: support@kessywounder.store\

Please do not send product returns to this address unless it has been expressly confirmed as the authorised return address.

Social Media

Customers should not send sensitive personal, order or payment information through public comments or social media posts.

For account-specific assistance, please contact us directly at support@kessywounder.store.

Important Security Information

Kessy Wounder will never ask you to provide your complete payment card number, online banking password or security code by email.

If you receive a suspicious message claiming to represent Kessy Wounder, do not click unknown links or provide payment information. Forward the message to support@kessywounder.store for review.

Your Statutory Rights

Nothing on this Contact Information page limits or excludes your statutory rights under applicable UK consumer law.

For further information about purchases, cancellations, returns and refunds, please review our Terms of Service, Shipping Policy and Return and Refund Policy.