TERMS OF SERVICE

Last updated: 28 July 2026

1. Overview

This website is operated under the trading name Kessy Wounder.

Throughout these Terms of Service, the terms “Kessy Wounder”, “we”, “us” and “our” refer to the business operating kessywounder.store.

The terms “you”, “your” and “customer” refer to any person who accesses our website, creates an account or purchases products from us.

These Terms of Service govern:

• Your access to and use of our website;

• Purchases made through our website;

• Your relationship with Kessy Wounder; and

• The rights and responsibilities arising from an order.

By accessing our website or placing an order, you agree to be bound by these Terms of Service, together with our:

• Return and Refund Policy;

• Shipping Policy;

• Privacy Policy;

• Cookie Policy; and

• Any additional terms displayed in connection with a particular product, promotion or service.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms limits or excludes any statutory rights that cannot legally be limited or excluded under applicable UK consumer law.

2. Business Information

The website is operated by:

Trading name: Kessy Wounder
Legal business name: [INSERT LEGAL BUSINESS NAME]
Website: kessywounder.store
Email: support@kessywounder.store
Business address: [INSERT FULL LEGAL BUSINESS ADDRESS]
Company number: [INSERT IF APPLICABLE]
VAT number: [INSERT IF APPLICABLE]

Where Kessy Wounder is operated by a sole trader, partnership or overseas legal entity, the appropriate legal name and business address must be inserted above before these Terms are published.

3. Acceptance of These Terms

By accessing or using this website, you confirm that:

• You have read and understood these Terms;

• You agree to comply with these Terms;

• Any information you provide is accurate and complete; and

• You have the legal capacity to enter into a contract.

If you do not agree to these Terms, you must not use the website or place an order.

4. Eligibility

You must be legally capable of entering into a binding contract to place an order through our website.

If you are under 18 years of age, you should use the website and place orders only with the involvement and permission of a parent or legal guardian.

You must not use our website for unlawful, fraudulent or unauthorised purposes.

5. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our business or services;

• Changes to the website;

• Changes in applicable law;

• Changes to payment or delivery arrangements; or

• Security, regulatory or operational requirements.

The version of the Terms that applies to your order will normally be the version displayed on the website at the time you place that order.

Changes will not retrospectively alter an existing contract unless:

• The change is required by law;

• The change benefits you; or

• You expressly agree to the change.

The “Last updated” date shown at the beginning of these Terms identifies the latest version.

6. Website Availability

We aim to keep the website accessible and functioning correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may suspend, withdraw, restrict or change any part of the website where reasonably necessary for:

• Maintenance;

• Security;

• Technical improvements;

• System updates;

• Legal or regulatory compliance; or

• Other legitimate business reasons.

We will try to minimise disruption where reasonably possible.

We are not responsible for internet, device, network or telecommunications failures outside our reasonable control.

7. Product Information

We take reasonable care to ensure that product descriptions, photographs, measurements, materials, colours and other information are accurate.

However:

• Colours may appear differently depending on your screen or device;

• Product dimensions may be approximate;

• Minor variations may occur between production batches;

• Packaging may differ from that shown;

• Product photographs may include props not supplied with the product; and

• Natural materials may have variations in texture, grain, colour or finish.

These reasonable variations do not affect your rights where a product is faulty, materially different from its description or otherwise fails to conform to the contract.

You are responsible for reviewing the product description, specifications, size information and care instructions before placing an order.

8. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve the item or guarantee that it will remain available.

We may limit the quantity of products available to any customer, household, delivery address, payment method or account where reasonably necessary.

If a product becomes unavailable after you place an order, we will contact you and either:

• Offer a suitable alternative, which you may accept or reject;

• Remove the unavailable item and refund the relevant amount; or

• Cancel the affected order and issue a full refund.

We will not substitute an unavailable product without your agreement.

9. Prices

Unless otherwise stated, prices displayed on our website are shown in pounds sterling (£ GBP).

Prices will include VAT where VAT is applicable and required to be included.

The total price payable will be displayed before you submit your order and will include:

• The price of the products;

• Applicable taxes;

• Delivery charges;

• Mandatory fees; and

• Any valid discount applied to the order.

We will not impose optional charges through pre-selected options or add mandatory charges that were not disclosed before you placed the order.

Delivery charges may vary according to the destination, delivery method, order size or value.

10. Pricing Errors

We take reasonable care to ensure that prices are correct. However, errors may occasionally occur.

If we discover an obvious pricing error before accepting your order, we may contact you and offer you the opportunity to:

• Purchase the product at the correct price; or

• Cancel the order for a full refund.

We will not be required to supply a product at an obviously incorrect price where the error could reasonably have been recognised as a mistake.

Where a pricing error is not obvious and a binding contract has already been formed, your legal rights will not be affected.

11. Discount Codes and Promotions

Promotional offers and discount codes may be subject to additional conditions displayed at the time of the promotion.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash;

• Only one discount code may be used per order;

• Codes must be entered before checkout is completed;

• Codes cannot normally be applied retrospectively;

• Promotions may have an expiry date;

• Certain products may be excluded;

• Minimum order values may apply; and

• Promotions are subject to availability.

We may withdraw or correct a promotion where it contains an obvious error or has been used fraudulently or contrary to its published conditions.

We will not use misleading countdown timers, false scarcity claims, fabricated discounts or other deceptive promotional practices.

12. Placing an Order

To place an order, you must follow the checkout process and provide the requested information.

Before submitting the order, you will have an opportunity to:

• Review the selected products;

• Correct input errors;

• Review delivery charges;

• Review the total price; and

• Confirm your payment and delivery information.

By clicking the final payment or order button, you submit an offer to purchase the products in your basket.

You are responsible for ensuring that all order information is accurate before submitting the order.

13. Order Acknowledgement

After you submit an order, we may send you an automatic acknowledgement confirming that we have received it.

An order acknowledgement does not necessarily mean that your order has been accepted.

Unless we expressly state otherwise, a binding contract is formed when we send you a dispatch confirmation or another communication expressly confirming that the order has been accepted.

14. Order Acceptance

We reserve the right to refuse or cancel an order before acceptance for legitimate reasons, including where:

• The product is unavailable;

• Payment is not authorised;

• The delivery address cannot be served;

• The order information appears incomplete or incorrect;

• We reasonably suspect fraud or unauthorised activity;

• Purchase limits have been exceeded;

• There is an obvious pricing or product information error;

• The order breaches these Terms; or

• We are legally prohibited from completing the transaction.

If payment has already been taken for an order that we do not accept, we will issue a full refund using the original payment method.

15. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the chosen payment method;

• The payment information is accurate;

• Sufficient funds or credit are available; and

• The payment is not connected with unlawful or fraudulent activity.

Payments may be processed by third-party payment providers. Their own terms and privacy practices may apply to the processing of your payment.

We do not guarantee that every payment method will always be available.

16. Payment Authorisation

When you submit an order, your payment provider may authorise or reserve the relevant amount.

A payment authorisation does not by itself mean that the order has been accepted.

If an order is cancelled or refused, the release of a pending authorisation may depend on the processing times of your bank or payment provider.

17. Fraud Prevention

We may carry out reasonable identity, address, payment and fraud-prevention checks before accepting or dispatching an order.

Where necessary, we may request additional information to verify an order.

We may delay, refuse or cancel an order where we reasonably believe that:

• The transaction is fraudulent;

• The payment method is being used without authorisation;

• The order presents a security risk; or

• Completing the order could breach applicable law.

Any personal information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable data protection law.

18. Delivery

Delivery options, charges and estimated timeframes will be displayed during checkout or in our Shipping Policy.

Delivery estimates begin after an order has been processed and dispatched unless stated otherwise.

Estimated delivery dates are not guaranteed unless we expressly agree that delivery by a particular date is essential or guaranteed.

Unless another delivery period has been agreed, goods will be delivered without undue delay and normally no later than 30 days after the contract is formed.

Some orders may be delivered in separate parcels.

19. Delivery Address

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed delivery caused by:

• An incorrect or incomplete address supplied by you;

• Failure to provide information reasonably required for delivery;

• Failure to collect a parcel;

• Refusal of delivery without notifying us of cancellation; or

• Restrictions affecting access to the delivery address.

Contact us promptly if you notice an error in your delivery address.

We will try to amend the address where possible, but changes cannot be guaranteed after an order has entered fulfilment or been dispatched.

20. Delivery Delays

Where delivery is delayed, we will take reasonable steps to provide updated information when it becomes available.

We are responsible for fulfilling the contract and remain your point of contact regarding a delayed or missing order, even where delivery is performed by a third-party carrier.

If we fail to deliver within an agreed essential timeframe, or within an appropriate additional period provided by you where required, you may be entitled to cancel the contract and receive a refund.

Your statutory rights regarding late delivery are not affected.

21. Failed, Refused or Uncollected Deliveries

If an order is returned because:

• The delivery address was incorrect or incomplete;

• Delivery was refused;

• The parcel was not collected;

• The carrier could not obtain access; or

• The customer did not respond to delivery attempts,

we may contact you to arrange redelivery or cancellation.

Where legally permitted, you may be responsible for reasonable additional delivery costs caused by incorrect information or failure to collect the parcel.

Refusing or failing to collect a parcel does not necessarily amount to a clear notice that you wish to cancel the contract. You should contact us directly to confirm a cancellation.

22. Risk and Ownership

Risk of loss or damage remains with us until the goods are physically received by:

• You; or

• A person nominated by you to receive them.

Where you independently appoint a carrier that was not offered or arranged by us, risk may pass to you when the goods are handed to that carrier, as permitted by law.

Ownership of the goods will pass to you when:

• We have received full payment; and

• The goods have been delivered,

unless applicable law requires otherwise.

23. International or Cross-Border Deliveries

Where international delivery is offered, additional customs duties, import VAT, handling charges or local taxes may apply.

The checkout page or Shipping Policy will indicate whether these amounts are:

• Included in the price;

• Collected at checkout; or

• Payable separately upon import.

We will not intentionally present mandatory charges as optional or conceal unavoidable fees.

You are responsible for complying with lawful import restrictions applicable in the destination country.

This section does not reduce any pricing, tax or consumer-information obligations that apply to us.

24. Cancellation Rights

Consumers purchasing online may have a statutory right to cancel eligible orders without giving a reason.

For most goods, the cancellation period begins when the contract is formed and normally expires 14 calendar days after the day on which you, or a person nominated by you, receives the goods.

Where multiple goods from one order are delivered separately, the relevant period may begin after the final item is received.

To cancel, you must send us a clear statement before the cancellation period expires.

Cancellation requests may be sent to:

support@kessywounder.store

Full cancellation, return and refund procedures are set out in our Return and Refund Policy.

25. Exceptions to Cancellation Rights

The statutory right to cancel may not apply to certain products, including:

• Clearly personalised or customised goods;

• Goods made to your specifications;

• Products that deteriorate or expire rapidly;

• Sealed hygiene-sensitive goods after the seal has been broken;

• Sealed audio, video or software products after unsealing;

• Certain digital content supplied with the required consent and acknowledgement; and

• Other products or services excluded by applicable law.

Any exclusion from change-of-mind cancellation rights does not remove your rights where a product is faulty, damaged, misdescribed or otherwise fails to conform to the contract.

26. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Where you validly cancel an eligible order, you must normally return the goods within 14 days after notifying us of the cancellation.

Where required by law, we will refund:

• The price paid for the returned goods; and

• The cost of our least expensive standard delivery option.

Additional amounts paid for express or enhanced delivery do not normally have to be refunded beyond the cost of standard delivery.

We may reduce a refund where your handling of a product went beyond what was reasonably necessary to inspect it and caused a reduction in value.

Nothing in our Return and Refund Policy limits your statutory rights.

27. Faulty, Damaged or Misdescribed Goods

Products supplied by us must be:

• Of satisfactory quality;

• Fit for their intended purpose;

• As described; and

• Consistent with other applicable contractual requirements.

If a product is faulty, damaged, incorrect or materially different from its description, contact us at:

support@kessywounder.store

Depending on the circumstances, you may be entitled to:

• A refund;

• A repair;

• A replacement;

• A price reduction; or

• Another remedy required by law.

Our voluntary policies operate in addition to your statutory rights.

28. Product Care and Misuse

You should follow all care, washing, storage, safety and maintenance instructions supplied with the product.

We are not responsible for deterioration or damage caused by:

• Normal wear and tear;

• Accidental damage after delivery;

• Improper washing or cleaning;

• Failure to follow product instructions;

• Misuse;

• Neglect;

• Unauthorised repair or alteration; or

• Use for a purpose for which the product was not designed.

This section does not apply where the product was faulty or non-conforming when supplied.

29. Customer Accounts

You may be able to create an account on our website.

You are responsible for:

• Keeping your login details confidential;

• Providing accurate account information;

• Updating your information when it changes; and

• Notifying us of suspected unauthorised access.

You must not allow another person to use your account in a way that breaches these Terms.

We may suspend or close an account where reasonably necessary because of:

• Fraud or suspected fraud;

• Security concerns;

• Illegal activity;

• Serious or repeated breaches of these Terms; or

• Misuse of the website.

Where appropriate, we will explain the reason for the action.

30. Guest Checkout

Where guest checkout is available, you may place an order without creating an account.

You remain responsible for providing accurate contact, delivery and payment information.

These Terms apply equally to orders made using guest checkout.

31. Reviews and Customer Content

You may be permitted to submit reviews, photographs, comments or other content.

Any content you submit must:

• Be honest and based on genuine experience;

• Be accurate to the best of your knowledge;

• Relate to the relevant product or service;

• Not be defamatory, threatening, abusive or discriminatory;

• Not infringe another person’s rights;

• Not contain unlawful material;

• Not include malicious software or harmful code;

• Not reveal another person’s private information without permission; and

• Not be submitted in exchange for an undisclosed incentive.

You must not submit fake reviews, commission fake reviews or falsely represent your experience.

Where a review has been incentivised, this must be clearly disclosed.

32. Review Moderation

We may moderate, reject or remove customer content where we reasonably believe that it:

• Is fake or misleading;

• Breaches these Terms;

• Is unlawful;

• Contains personal or confidential information;

• Is unrelated to the product;

• Is spam;

• Infringes intellectual property rights; or

• Presents a security risk.

We will not selectively remove genuine negative reviews solely because they are unfavourable.

We may use reasonable and proportionate procedures to prevent and remove fake or misleading reviews.

33. Licence to Use Customer Content

You retain ownership of content you submit.

By submitting content to our website, you grant us a non-exclusive, worldwide, royalty-free licence to:

• Host;

• Store;

• Reproduce;

• Display;

• Format;

• Moderate; and

• Use that content in connection with our website, products and marketing.

This licence applies only to the extent reasonably required for those purposes.

You confirm that you own the content or have permission to grant us this licence.

You may contact us to request removal of your content. We will consider such requests in accordance with applicable law and legitimate business requirements.

34. Intellectual Property

The website and its content, including:

• Branding;

• Logos;

• Product photographs;

• Graphics;

• Text;

• Page layouts;

• Designs;

• Videos;

• Software;

• Icons; and

• Other materials,

are owned by or licensed to Kessy Wounder and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not, without written permission:

• Copy or republish substantial website content;

• Reproduce our branding;

• Sell, license or commercially exploit our content;

• Remove copyright or trade mark notices;

• Use automated tools to extract substantial amounts of content;

• Create misleading copies of our website; or

• Suggest that you are connected with or endorsed by Kessy Wounder.

35. Trade Marks

The name Kessy Wounder, its logos, designs, slogans and associated branding may be protected as trade marks or other intellectual property.

No licence to use our trade marks is granted except where expressly stated in writing.

Third-party names and trade marks displayed on the website belong to their respective owners.

36. Prohibited Uses

You must not use the website:

• For unlawful or fraudulent purposes;

• To violate another person’s rights;

• To distribute viruses, malware or harmful code;

• To interfere with the website’s security or operation;

• To gain unauthorised access to systems or accounts;

• To scrape or harvest personal data unlawfully;

• To submit false information;

• To impersonate another person;

• To conduct payment fraud;

• To place orders for unauthorised resale where prohibited;

• To manipulate promotions, reviews or website functions; or

• To engage in abusive, threatening or harmful behaviour towards staff or other users.

We may report suspected criminal or fraudulent activity to payment providers, regulators or law-enforcement authorities where permitted or required by law.

37. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including:

• Payment processors;

• Delivery carriers;

• Analytics providers;

• Social media platforms;

• Review services; and

• Hosting or technology providers.

Links are provided for convenience and do not necessarily mean that we endorse the third-party website or its content.

We are not responsible for third-party websites that we do not control.

Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

38. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Personal information may be used for purposes including:

• Processing orders;

• Taking payment;

• Delivering products;

• Providing customer service;

• Preventing fraud;

• Complying with legal obligations; and

• Sending marketing where we have an appropriate lawful basis.

Please review our Privacy Policy for details about how we collect, use, retain and share personal information and how you may exercise your data protection rights.

39. Cookies

Our website may use cookies and similar technologies.

Non-essential cookies will be used only where we have obtained any consent required by applicable law.

You can review and manage relevant preferences through our cookie banner or settings tool.

Further details are provided in our Cookie Policy.

40. Marketing Communications

We will send electronic marketing only where permitted by law.

Where consent is required, you may withdraw that consent at any time by:

• Using the unsubscribe option in the message; or

• Contacting us at support@kessywounder.store.

You may still receive essential service communications relating to an order, refund, account, delivery or security issue.

41. Security

We use reasonable technical and organisational measures intended to protect our website and the personal information we process.

However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for protecting your device, account credentials and payment information.

You must notify us promptly if you become aware of suspected unauthorised account activity.

42. Our Responsibility to Consumers

We are responsible for losses that are a foreseeable result of:

• Our breach of these Terms; or

• Our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it might occur or where both parties knew, when the contract was formed, that it might occur.

We are not responsible for losses that were not foreseeable or were not caused by our breach.

43. Business Losses

Our products and website are intended primarily for private consumer use.

If you use a product for commercial, business or resale purposes, we will not be responsible, to the extent permitted by law, for:

• Loss of profit;

• Loss of revenue;

• Loss of business;

• Business interruption;

• Loss of opportunity; or

• Loss of anticipated savings.

This section does not limit any liability that cannot legally be limited.

44. Liability That Is Not Excluded

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of statutory rights relating to goods;

• Liability that cannot legally be excluded or limited; or

• Any other matter for which exclusion or limitation would be unlawful.

45. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control.

Such events may include:

• Natural disasters;

• Severe weather;

• Fire or flooding;

• War, terrorism or civil disorder;

• Government restrictions;

• Epidemics or public-health emergencies;

• Industrial disputes not involving our own workforce;

• Major transport disruption;

• Customs disruption;

• Widespread power or telecommunications failures; or

• Cyber incidents affecting essential third-party infrastructure.

This section does not remove your rights relating to non-delivery, cancellation or refunds.

Where an event significantly delays performance, we will take reasonable steps to reduce the effect and communicate with you.

46. Complaints

We aim to resolve complaints fairly and promptly.

To make a complaint, contact:

Email: support@kessywounder.store

Please provide:

• Your name;

• Your order number;

• A description of the issue;

• The remedy you are seeking; and

• Any relevant supporting information.

We may request additional information where reasonably necessary to investigate the complaint.

47. Alternative Dispute Resolution

Where a dispute cannot be resolved directly, you may be able to use an appropriate alternative dispute resolution provider.

We will provide information about any relevant approved provider where we are legally required to do so or where we agree to participate.

Using an alternative dispute resolution process does not remove your right to bring a claim before a court.

48. Transfer of Rights

We may transfer our rights or obligations under these Terms to another organisation where this does not reduce your rights or cause you significant disadvantage.

We will notify you where such a transfer materially affects you.

You may transfer your rights under a contract where permitted by law or with our written agreement.

49. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver will be effective only where clearly given.

50. Severability

Each section of these Terms operates separately.

If a court or competent authority finds that any provision is unlawful, invalid or unenforceable, that provision will be removed or limited only to the minimum extent necessary.

The remaining provisions will continue in effect.

51. Entire Agreement

These Terms, together with the policies incorporated into them, form the agreement between you and Kessy Wounder concerning your use of the website and your purchases.

Nothing in this section excludes liability for fraud or prevents you from relying on statements that legally form part of the contract.

52. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to a contract between you and Kessy Wounder will not have a right to enforce its terms.

This does not affect any right or remedy available independently under applicable law.

53. Governing Law

These Terms and contracts formed through our website are governed by the applicable laws of the United Kingdom.

If you are a consumer resident in:

• England or Wales, you may bring proceedings in the courts of England and Wales;

• Scotland, you may bring proceedings in the Scottish courts;

• Northern Ireland, you may bring proceedings in the courts of Northern Ireland.

You may also have the right to bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this section removes any mandatory protection available to you under the law applicable to your place of residence.

54. Contact Us

Questions about these Terms, an order or the website may be sent to:

Kessy Wounder
Website: kessywounder.store
Email: support@kessywounder.store

Please include your order number where your enquiry relates to a purchase.