Legal notice

LEGAL NOTICE

Last updated: 28 July 2026

This Legal Notice provides information about the ownership and operation of the Kessy Wounder website.

It applies to the website available at kessywounder.store, including its pages, content, features and online shop.

1. Website Operator

This website is operated under the trading name:

Kessy Wounder

The legal operator of the website is:
Trading name: Kessy Wounder
Email: support@kessywounder.store
Website: kessywounder.store

Where applicable:

Kessy Wounder is a trading name and should not be presented as the legal business name unless it is also the formally registered name of the business.

2. Contact Information

For general enquiries, customer support, order assistance, returns, refunds or complaints, contact:

Email: support@kessywounder.store

When contacting us about an existing order, please include your full name, order number and the email address used during checkout.

Written correspondence may be sent to:

Kessy Wounder

This address should not be used for product returns unless we have expressly confirmed that it is the authorised return address.

3. Purpose of the Website

The website is operated for the purpose of:

Presenting information about Kessy Wounder;
Advertising and selling products;
Processing customer orders;
Providing customer support;
Publishing policies and contractual information; and
Communicating information relating to our products and services.

Access to the website is provided on a temporary basis and may be modified, suspended or discontinued where reasonably necessary.

4. Terms Applicable to Purchases

Purchases made through this website are governed by our:

Terms of Service;
Return and Refund Policy;
Shipping Policy;
Privacy Policy;
Cookie Policy; and
Any product-specific or promotional conditions displayed before purchase.

Customers should review these documents before placing an order.

Nothing in this Legal Notice or any other website policy limits or excludes statutory consumer rights that cannot lawfully be limited or excluded.

5. Intellectual Property Rights

Unless otherwise stated, all intellectual property rights in the website and its content are owned by, or licensed to, Kessy Wounder.

Protected content may include:

The Kessy Wounder name and logo;
Trade marks and branding;
Website text;
Product descriptions;
Photographs and videos;
Graphics and illustrations;
Icons;
Page layouts;
Designs;
Software;
Databases; and
Other original materials.

All rights are reserved.

You may view, download or print limited extracts from the website solely for personal and non-commercial purposes.

You must not, without prior written permission:

Copy or reproduce substantial portions of the website;
Republish website content;
Use our photographs or product descriptions commercially;
Modify or create derivative works from our content;
Sell, rent, license or distribute our content;
Remove copyright, trade mark or ownership notices;
Use our branding in a misleading manner;
Create a website that impersonates Kessy Wounder;
Frame or mirror substantial parts of the website; or
Use automated systems to extract substantial amounts of content.

6. Trade Marks

The name Kessy Wounder, its logo, monogram, slogans and other distinctive brand elements may be protected by trade mark, passing-off and other intellectual property laws.

Use of our trade marks does not grant ownership, sponsorship, affiliation or endorsement.

Third-party trade marks, brand names and logos appearing on the website remain the property of their respective owners.

Their appearance does not necessarily indicate that the third party sponsors, endorses or is affiliated with Kessy Wounder.

7. Product Images and Information

We take reasonable care to ensure that product images, descriptions, specifications, prices and availability information are accurate.

However:

Colours may vary depending on the customer’s screen or device;
Measurements may be approximate;
Minor manufacturing variations may occur;
Packaging may differ from that shown;
Product photographs may include decorative items not included with the purchase; and
Information may occasionally contain typographical or technical errors.

These reasonable variations do not affect a customer’s rights where goods are faulty, misdescribed, unsuitable for their intended purpose or otherwise fail to conform to the contract.

8. Accuracy of Website Content

We aim to keep the website accurate and up to date, but we do not guarantee that all general information will always be complete, current or free from errors.

We may correct or update information at any time, including information concerning:

Product descriptions;
Prices;
Promotions;
Availability;
Delivery estimates;
Website features; and
Policies.

Where an error affects an order, it will be handled in accordance with our Terms of Service and applicable consumer law.

9. Website Availability

We do not guarantee that the website will always be:

Available without interruption;
Free from errors;
Compatible with every device or browser;
Free from temporary technical faults; or
Unaffected by maintenance or security updates.

We may restrict, suspend or withdraw access where reasonably necessary for technical, operational, legal or security reasons.

We will take reasonable measures to minimise disruption where possible.

10. Website Security

We use reasonable technical and organisational measures intended to protect the website and information processed through it.

However, no website, network or online transmission can be guaranteed to be completely secure.

Users are responsible for:

Protecting their devices;
Keeping account details and passwords confidential;
Using secure internet connections;
Installing appropriate security software; and
Informing us promptly of suspected unauthorised account activity.

You must not knowingly introduce viruses, malware, malicious code or other harmful material to the website.

11. Prohibited Activities

You must not use the website:

For unlawful, fraudulent or misleading purposes;
To impersonate another person or business;
To submit false payment or identity information;
To interfere with the website’s operation or security;
To gain unauthorised access to accounts, servers or databases;
To transmit malware or malicious code;
To scrape or harvest personal data unlawfully;
To manipulate prices, promotions, reviews or checkout functions;
To infringe intellectual property rights;
To publish defamatory, abusive or discriminatory material; or
In any manner that may damage Kessy Wounder or another person.

We may restrict access, cancel affected transactions and report suspected illegal activity where permitted or required by law.

12. External Links

The website may contain links to websites, platforms or services operated by third parties.

These links may include:

Payment providers;
Delivery carriers;
Social media platforms;
Review services;
Technology providers; and
Other external resources.

External links are provided for convenience and information.

We do not control third-party websites and are not responsible for their availability, security, accuracy, content, products, services, terms or privacy practices.

Accessing an external website is at the user’s discretion and may be subject to separate terms and policies.

13. Linking to Our Website

You may link to our public homepage in a fair and lawful manner, provided that the link:

Does not damage our reputation;
Does not suggest a false association or endorsement;
Does not misrepresent Kessy Wounder;
Is not placed on an unlawful or misleading website; and
Does not reproduce or frame the website without permission.

We may withdraw linking permission where a link is misleading, harmful or unlawful.

14. Customer Reviews and Submitted Content

Customers may be permitted to submit reviews, comments, images or other content.

Submitted content must be genuine, lawful and based on the customer’s actual experience.

Customers must not submit content that:

Is false or misleading;
Is defamatory or threatening;
Contains unlawful material;
Infringes another person’s rights;
Reveals another person’s private information;
Contains malicious code;
Constitutes spam; or
Is an undisclosed paid or incentivised endorsement.

We may moderate or remove content that breaches our policies or applicable law.

We will not remove genuine negative reviews solely because they are unfavourable.

15. Privacy and Personal Information

Personal information collected through this website is processed in accordance with our Privacy Policy and applicable data protection requirements.

Our Privacy Policy explains:

What personal information we collect;
Why we collect it;
The lawful bases on which we process it;
How it may be shared;
How long it may be retained;
How it is protected; and
The rights available to individuals.

Questions concerning personal information may be sent to:

support@kessywounder.store

16. Cookies

The website may use cookies and similar technologies for purposes including:

Essential website functionality;
Shopping basket operation;
Security;
Remembering customer preferences;
Analytics; and
Advertising, where permitted.

Non-essential cookies will be used only where the appropriate consent has been obtained.

Further information is available in our Cookie Policy and cookie preference tool.

17. Liability

Nothing in this Legal Notice excludes or limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of statutory consumer rights;
Liability that cannot lawfully be excluded or limited; or
Any other matter for which exclusion would be unlawful.

Subject to those protections, we are not responsible for losses caused solely by:

Unauthorised or unlawful use of the website;
Failure to follow website or product instructions;
Events outside our reasonable control;
Third-party websites or services that we do not control;
Incompatible customer devices or software; or
Malware originating outside systems under our reasonable control.

Our responsibility for orders and purchased products is governed by our Terms of Service and applicable consumer law.

18. No Professional Advice

General information published on the website is provided for information relating to our business, products and services.

It is not intended to constitute legal, financial, medical, technical or other professional advice.

Customers should obtain appropriate independent advice where necessary.

19. Reporting Intellectual Property Infringement

If you believe that content displayed on the website infringes your copyright, trade mark or other intellectual property rights, contact:

support@kessywounder.store

Please provide:

Your full name and contact information;
Details of the protected work or right;
The location of the allegedly infringing content;
Evidence of ownership or authorisation;
A description of the alleged infringement; and
A statement confirming that the information supplied is accurate.

We will review legitimate notices and take appropriate action where required.

20. Reporting Unlawful or Harmful Content

To report content that you reasonably believe is unlawful, fraudulent, harmful or in breach of another person’s rights, email:

support@kessywounder.store

Please identify the relevant page or content and explain the basis of your report.

We may request additional information where reasonably necessary to assess the report.

21. Complaints

We aim to resolve complaints fairly and within a reasonable period.

Complaints may be submitted to:

support@kessywounder.store

Please include:

Your full name;
Your order number, where applicable;
A description of the complaint;
Relevant supporting information; and
The resolution you are seeking.

Submitting a complaint does not affect your statutory rights or your right to bring proceedings before a competent court.

22. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

Our business information;
The website;
Our products or services;
Applicable law;
Regulatory requirements; or
Our operational practices.

The date shown at the beginning of this Legal Notice indicates when it was last updated.

The version displayed on the website will be the current version.

23. Severability

If any provision of this Legal Notice is found to be unlawful, invalid or unenforceable, that provision will be removed or limited only to the minimum extent necessary.

The remaining provisions will continue to apply.